A. GENERAL
A1 These Supplementary Conditions apply to Orders for Bespoke Goods and Bespoke Services and are in addition to the Conditions.
A2 Words and expressions in these Supplementary Conditions shall have the same meanings as set out in the Conditions unless stated to the contrary. In the event of any conflict between the terms of the Conditions and these Supplementary Conditions the provisions of these Supplementary Conditions will prevail.
B. DELIVERY DATE CONFIRMATION
B1 Following receipt of an Order for Bespoke Goods the Seller will, after first consulting with its own relevant supplier, advise the Buyer of the estimated delivery date for the Goods. The Buyer shall be entitled to request the Seller to agree to cancel the order where the estimated delivery date advised is not acceptable to the Buyer. The Seller may consent to a cancellation where the Seller is able to cancel its own order with its supplier without penalty. If the Seller does not agree to cancel the Order then the Seller shall be entitled to proceed with such order in accordance with the Conditions and these Supplementary Conditions.
C. DELIVERY
C1 If the Buyer fails or refuses to take delivery of the Bespoke Goods when agreed by the Seller and the Buyer the Seller may store the Bespoke Goods until actual delivery and charge the Buyer for the costs (including insurance) thereof or (at the Seller’s option) sell the Bespoke Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess of the sale proceeds over the price agreed between the Seller and the Buyer for the Bespoke Goods or charge the Buyer for any shortfall of the proceeds below such price or where the Seller cannot sell the Bespoke Goods charge the Buyer at the full invoice value for the Bespoke Goods.
D. DELIVERY
D1 The Buyer may not return Bespoke Goods following delivery.
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Case Study
“A number of our office services contracts were due for renewal so it was prudent for us to test the market and ensure that we were getting the best deal.
We decided to carry out a full benchmarking review for our Office Supplies, Print and EOS categories; and had an open mind as to whether we would switch suppliers. DACS assessed our usage, processes and expenditure across the categories, and provided a clear and concise analysis which set out our options, along with key product recommendations.
It was clear that we could make substantial savings by changing provider and although our incumbent supplier did reduce their prices considerably, as is often the way, we made the decision to change.
The implementation process was very smooth and thorough, including online training for the new platform and agreeing stock levels for all our printed stationery.
We are very pleased with the work DACS have done on this project. Their market knowledge and expertise has enabled us to achieve a sustainable contract, which should deliver value over the contract term.
In addition the savings achieved were very substantial – we couldn’t ask for more!
I would thoroughly recommend DACS Office Solutions to any business that wishes to reduce their office supplies expenditure.”